Frequently Asked Questions

Why should I outsource my social media ?

We are experienced social media experts that know exactly what to do to grab the attention of your audience! We have all the necessary expertise in place: Designers, copywriters and marketing strategists.
Hiring us is more result-driven and cost-effective than hiring someone in-house!

How do I know what service or package is best for me?

Upon filling in our contact form, one of our sales consultants will contact you for a free consultancy and offer advice on what the best service would be for your business.

What is the difference between an ad campaign and an organic social media approach?

Paid ad campaigns require the purchase of ad spots to attract internet traffic. It includes boosted posts, ads optimized for clicks, lead generation forms, and video ads. At Eureka, we use the organic approach: Daily audience-tailored actions targeting and engaging with your audience by creating eye-catching valuable content. This goes beyond the (often times) annoying and shallow message of ‘’buy our product now!’’ that ads bring across. We’d rather create meaningful narratives that will keep your audience interested in the long-term. Authenticity and relationship-building bring you a lot further!

Why should I choose Instagram Marketing?

70% of your customers are looking you up on Instagram RIGHT NOW. Is your Instagram account passing on the right information you want your customers to know? Does it convince them to buy your product/service from you? Besides that, Instagram is the fastest growing social media platform at the moment. It will help you increase your client retention as well as attract new potential clients and consequently boost your brand reputation!

What is content marketing?

Content marketing is a long-term strategy that focuses on building a strong relationship with your target audience by giving them high-quality content that is highly relevant to them on a consistent basis. The result? When customers make a purchase decision, their loyalty already lies with you. They will prefer your product/service over your competitors’.

What is social selling?

Social selling is the art of using social media to find, connect with, understand, and nurture sales prospects. It’s the modern way of developing meaningful relationships with potential customers, making you the first person or brand a prospect thinks of when they’re ready to buy.

What is organic growth?

Instagram organic growth is a strategy that will help you obtain more visibility without having to spend buckets of money on ads.

We interact daily with people who could be potential customers, sparking their interest and keeping you top-of-mind. When it’s time for the purchase decision, they will consider your product/service first!

What type of results can I expect?

The key performance indicators we look at are: - More followers
- Higher engagement rate
- Faster response time
- More purchases, sign-ups, downloads
- More website traffic All of these metrics influence sales in the long-term. You will see these metrics increasing monthly, and we will track our progress to see how this is working for you. Another way to measure and track ROI on social media is by comparing your success with competitors through analytics, such as engagement and followers. At Eureka, we work closely with you and will keep you updated of the progress of your channels.

How do I know which social media platforms are right for me?

You don’t have to! Here at Eureka Creates, we’ll work with you to find the best strategy for your brand. We never want you to over extend on social media (or your budget) so we will give you honest feedback on where we think you need to be and help you figure out what’s truly best for your business.

Can I cancel my membership at anytime?

You can give your notice at any time and there is no long term commitment! We offer initial service agreement terms of 3 months. After the initial service agreement term is complete, your account will be serviced on a month-to-month basis. You have the option to cancel anytime after the 3 month service agreement with a 30 day notice. After 30 days, we will cancel all services and return any information we have back to you.

Who will be working on my account?

You will be assigned a dedicated social media specialist. This person is a social media marketing expert who is likely to have worked with clients similar to your industry. This person will be your main point of contact. In addition, each social media specialist reports to a Director, who reviews all deliverables before it is sent to you. This is to ensure that you receive quality work and to avoid complex situations.

How will you create content that fits my business?

After filling in our questionnaire, we invite you over for a brainstorming session so that we learn all the ins and outs of your business. Together we explore your business goals and how to best profile your business online. As a result, we develop a strategy that will specify the content approach that will be adopted to your business. Upon approval, we set up a content calendar. You will have the opportunity to review al content prior to publishing on your social media pages.

How will you grow my followers?

We will grow your relevant followers (read: potential leads) by using an organic approach. We can implement multiple humanized techniques without the need for an advertising budget. All that while maintaining the authenticity of your company. More information on our tailored approach will be given in our free consultation meeting with you!

When will I start seeing results?

The key performance indicators we look at are followers, engagement, and website traffic. All 3 of these metrics influence sales in the long-term. You will see these metrics increase on a monthly basis, and we will track our progress to see how this is working for you.